As a professional trainer I have many opportunities to support professional coaches, sales people, managers, and leaders in developing their communication skills. Some communication skills that are covered in our trainings are: listening skills, asking great questions, building rapport, influencing, etc. If participants continue to practice and apply everything they’ve

Communication experts and trainers often refer to Albert Mehrabian research on inconsistent messages of feelings and attitudes that have become known as the “7-38-55 rule”. Misinterpretation of Mehrabian’s research is that these percentages are the relative impact of words, tone of voice and body language in communication. This is not