Misinterpretation of the “7-38-55 rule”

Communication experts and trainers often refer to Albert Mehrabian research on inconsistent messages of feelings and attitudes that have become known as the “7-38-55 rule”. Misinterpretation of Mehrabian’s research is that these percentages are the relative impact of words, tone of voice and body language in communication. This is not true. Imagine that you are […]